Cancelation & no show policy

The following charges apply to all confirmed reservation. 45 days prior to the arrival date. Cancellations   received after the release date will be charged whit 100% of the first room night and all additional services booked for the first night such as lunch, dinner or half board, spa services, transfers, etc. Cancellations received 30 days prior arrival will be charged 50% from the entire stay at the contracted rates and 50%  of all book additional services such as lunch, dinner, or half board, spa services, transfers, etc. Cancellations received 14 days prior arrival will be charged 100% from the entire stay at the contracted rates and 100%  of all book additional services such as lunch, dinner, or half board, spa services, transfers, etc
In case if no received   cancellation and in case of no arrival the reservation will be treated as a No-show. No-show will be charged for the entire stay booked (100% charge) including half board supplements, spa treatments, transfers and etc, regardless the reservations are prepaid.
Cancellations must be advised in writing and proof of acknowledgment by the travel agency should be retained.

Payment & credit
All reservations are payable prior to arrival unless facilities have been applied for and confirmed in writing by the travel agency. 100% of the total Revenue is required 45 days prior to the arrivals date.
The currency used in all invoices will be in euro ( EUR )
IBAN( EUR ): BG42UNCR70001523057036
SWIFT (BIC) UNCRBGSF
POST CODE : 1408                                                
Company address: Sofia; str Dimitar Manov 13-15